| Almost Never Almost Always |
| 1
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When others are talking, I genuinely want to listen to what they have to say.
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| 2
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While someone is talking to me, my mind wanders to other topics.
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| 3
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I encourage the speaker to talk by showing interest, smiling, nodding, etc.
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| 4
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I consciously try to pay attention when others are talking.
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| 5
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I pay close attention to the speaker's nonverbal communication as he talks.
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| 6
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I avoid distractions; if it's noisy, I suggest moving to a quieter spot.
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| 7
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When people come to me and interrupt me when I'm doing something, I try to keep what I was just doing in my mind while talking to them.
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| 8
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I deliberately try to learn something from each person I meet, even if it is ever so slight.
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| 9
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When the subject is too difficult for me to understand, I tune out and merely pretend to follow.
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| 10
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I ask questions when I don't fully understand the speaker's message.
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| 11
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I try to put myself in the speaker's position and see things from his perspective.
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| 12
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I tune out people who say something I don't agree with or don't want to hear.
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| 13
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During conversations, I repeat back to the other person what has been said in my own words to be sure I have correctly understood it.
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| 14
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I give the appearance of listening when I'm not.
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| 15
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When listening to others, I deliberately keep control of my biases and attitudes so they won't affect my interpretation of the message.
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| 16
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I carefully consider my listening errors so as not to make them again.
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| 17
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I interrupt the speaker while he is still talking.
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| 18
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I allow the speaker to share negative feelings toward me without becoming defensive.
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| 19
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I listen to the complete message before making judgments about what the speaker said.
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| 20
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I take notes when necessary to help me remember.
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| 21
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I consciously consider whether or not a speaker's meanings of words and concepts are the same as mine.
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| 22
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I restate instructions and messages to be sure I understand correctly.
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